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Post:             General Practice based Clinical Pharmacist

Hours:           Full time 37.5 hours

Salary:           AFC Band 7 to 8a - £33,895 to £48,514 per annum

Location:      North Devon


Four Torridge Health Practices in North Devon are delighted to have been successful in NHS England’s Phase 2 Clinical Pharmacist Pilot in General Practice scheme. The pilot is for 3 years and its outcome will be reported to NHSE.

This is an exciting opportunity to develop a new role within a primary care setting.

North Devon is a great place to live and work. The countryside is beautiful with some great beaches for surfing and kayaking. The Torridge-side is semi-rural and boasted with 2 excellent golf courses and the Tarka Trail is renowned for walking and cycling.

You will work as part of a multi-disciplinary team to develop and run processes for repeat prescription re-authorisation, management of medicines on transfer of care and systems for safer prescribing in addition to patient caseload management in acute and long-term conditions.

We would welcome applications from pharmacists working in all sectors of pharmacy, with a minimum of 2 years post graduate experience. The successful candidate will have a degree in pharmacy. A post-graduate diploma or higher degree in clinical pharmacy is desirable. A comprehensive programme of training will be provided as part of the pilot scheme. The successful candidate is required to undertake the independent prescribing course to become a non-medical prescriber and (if not held) the post-graduate diploma course in clinical pharmacy and is expected to work across 4 practices after 6-month training in the Lead Practice (Northam Surgery).

Please see the attached job description and person specification for more details.

To gain more information about the pharmacy pilot itself, please familiarise yourself with the CPPE GP Pharmacist Training Pathway information and the RPS Guide to working in a GP Practice. Other references and information can also be found on-line.

If you would like any further information regarding the post please contact Sam Shortridge, Group Manager at Northam Surgery & Wooda Surgeries at

If you would like to chat to the individual practices about their needs and vision for embedding Pharmacists within their own primary care team you may also contact:

Castle Gardens Surgery     Tim Smith      01805 623917

Torrington Health Centre   Nikki Down   01805 622247


Please email application details to

Closing date of application – 10th September 2017

Planned interview date – 19th  September 2017

Expected start date – 2nd January 2018 or earlier subject to notice period.


Shingles & Pneumococcal vaccinations will be available for eligible patients. Please book for them accordingly


Shingles – Patients who are age 70, 78 & 79 as on 1st September 2016

Pneumococcal – Patients who are over 65 or in the at risk group as above and have not had one before

Please telephone 01237 427842 between 9am- 12pm Monday - Friday to make your appointment

Patients allocated with a usual Doctor

All patients at the Wooda are registered with the practice but are allocated a usual Doctor to ensure continuity of care.  If you would like to be reminded of who your usual Doctor is, please contact the Reception team who will be happy to help you.

Compliments & Complaints


The Wooda Surgery aims to give a friendly and professional service to all our patients.  We welcome feedback from our patients on any aspect of the practice and we can receive your compliments and comments either verbally, in writing or for your convenience there is a ‘Comments Book’ at the reception desk or you can send us your comment by visiting the Contact Details page on this website.  You may also make a comment on the NHS Choices website . 


We can provide support for patients with particular needs who wish to make a comment or a complaint.


We review all comments every week and try to use them to help us to understand the patients’ perspective on practice services, to identify trends and to improve services.


Raising a greivance or complaint

Sometimes you or your representative may have a concern about an aspect of our service.  If this is a case, please let us know.  In the majority of cases, concerns can be resolved quickly and easily, often at the time they arise and by the team involved. 


If you still feel that we have not dealt with the concerns you have raised, you can make a formal complaint.  It would be helpful if you can do this as soon as possible after the event, ideally within a few days as this assists us to establish what happened more easily.  In any event, a complaint should be made within either 12 months of the incident or within 12 months of discovering that you have a problem.  To make a complaint please write to our Practice Manager, Mrs Kristy Elson at Wooda Surgery, Clarence Wharf, Barnstaple Street, Bideford, EX39 4AU or to the Complaints and Client Services Team at NHS England, PO Box 16738, Redditch, B97 9PT (Telephone: 0300 311 22 33) to make a formal complaint.  The NHS website or the Independent Health Complaints Advocacy (IHCA - 0300 343 5707) offer support for people bringing formal complains to the NHS.


If someone else raises a complaint on your behalf, we will contact you first to ensure that you have given your consent for us to respond.  A helpful consent form is available from the practice for complaints made by a 3rd party.


What do we do when we receive a complaint

We will acknowledge receipt of your complaint within 3 working days, and aim to have investigated your complaint within 10 working days.


When looking into a complaint we attempt to see what happened and why, to see if there is something we can learn from this, and make it possible for you to discuss the issue with those involved if you would like to do so.

When the investigations are complete you may then be invited to meet with the person(s) concerned to attempt to resolve the issue or you may receive a formal reply in writing.If there are any delays, we will keep you informed.

Where your complaint involves more than one organisation, we will liaise with that organisation to agree who will be the lead organisation for your complaint.  A joint response would be likely in this instance.

If your complaint is received about an aspect of your healthcare that has been provided by another organisation and not the practice, we will contact you to discuss how you wish to forward your complaint to the correct person.


Parliamentary and Health Service Ombudsman

If you remain unhappy after you have received a final response to your complaint then you can refer the matter to the Health Service Ombudsman.  The Ombudsman is completely independent of the NHS and Government.  You can contact the Ombudsman as follows:


Tel: 0345 015 4033 


Address: Millbank Tower, Millbank, London, SW1p 4QP


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