What can you expect from the NHS?
The NHS constitution sets out the rights and responsibilities for everyone providing NHS services and for all service users - please see www.NHSChoices.nhs.uk for more information
Confidentiality & Medical Records
The practice complies with the General Data Protection Regulation and access to medical records legislation.
Please see attached for our practice Privacy Statements:
Privacy notice - How we use your information to provide you with healthcare
Privacy notice - How we use your information for Medical Research and quality of care
Privacy notice - How we use your information to meet legal requirement
Privacy notice - How we use your information to assist National Screening Programmes
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the Clinical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the reception team and maybe subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will follow the guidelines provided by the local team of NHS England. - this may include calling the police depending upon the scale of the abuse and may ultimately lead to removing the patient from the practice's list.