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All healthy children aged 2 and 3 (nasal spray)
• Carers
Health & Social Care workers
• Those aged 6 months to under 65 in the following ‘at risk’ groups:
– Chronic respiratory disease and taking regular inhaled steroids
– Chronic heart disease
– Chronic kidney disease
– Chronic liver disease
– Chronic neurological disease
– Diabetes
– Immunosuppressed
– Splenic dysfunction
– Morbid obesity
Shingles & Pneumonia vaccines will also be offered to eligible patients• All healthy children aged 2 and 3 (nasal spray)
• Carers
Health & Social Care workers
• Those aged 6 months to under 65 in the following ‘at risk’ groups:
– Chronic respiratory disease and taking regular inhaled steroids
– Chronic heart disease
– Chronic kidney disease
– Chronic liver disease
– Chronic neurological disease
– Diabetes
– Immunosuppressed
– Splenic dysfunction
– Morbid obesity
Shingles & Pneumonia vaccines will also be offered to eligible patients• All healthy children aged 2 and 3 (nasal spray)
• Carers
Health & Social Care workers
• Those aged 6 months to under 65 in the following ‘at risk’ groups:
– Chronic respiratory disease and taking regular inhaled steroids
– Chronic heart disease
– Chronic kidney disease
– Chronic liver disease
– Chronic neurological disease
– Diabetes
– Immunosuppressed
– Splenic dysfunction
– Morbid obesity
Shingles & Pneumonia vaccines will also be offered to eligible patients
Usual Doctor Policy

The Wooda Surgery believes that health care is best delivered by having one GP responsible for an individual patient’s care. We call this the Usual Doctor system and every patient registered with the Wooda Surgery has a Usual/Named Doctor. It will not always be possible for a patient to speak to the Usual Doctor but the next available appointment with the Usual Doctor is the first option to consider when requesting an appointment. 

If you do not know who your Usual Doctor is, please contact the Reception team.

To see which day your doctor is working please refer to the GP Consulting Times


The Emergency Care Doctor 

If your problem is an emergency that cannot wait for the next time your usual doctor is in the surgery, the doctors take turns to act as Emergency Care Doctor. Bear in mind that if your doctor is the Emergency Care Doctor that morning or afternoon, they will be unable to take routine calls.

We apologise but the Emergency Care Doctor does not give out routine (non-urgent) blood and radiology results.


Improved Access and Extended Hours

In response to a Government initiative, the surgery in collaboration with other local practices now offers a range of Improved Access appointments between 8am and 8pm Monday - Friday as well as appointments on a Saturday and Sunday. These appointments can be booked up to 4 weeks in advance and will be available across local practices for all patients, regardless of where you are registered. After the main doors are locked at 6.00pm there is an intercom service for all patients with pre-booked appointments to access the surgery.

It would be appreciated if late appointments are reserved for patients who are unable to access the practice during normal working hours. The GPs and other Clinical staff take it in turn on a rota system to cover these clinics to offer the best service we can to our local patient population.

We also offer extended hours appointments on a Monday and Thursday evening. Please ask the Receptionist if you would like to utilise this service.


Making An Appointment with your GP

People get the best care and the most satisfaction from speaking to their Usual Doctor.

We can offer a telephone or face to face consultation with your usual Doctor on the day you call or when they are next in if available. If you call is urgent and your Usual Doctor isn’t available, you will be able to speak to the Emergency Care Doctor on the day that you call.

It would be helpful if you could give a brief description as to the problem to enable us to prioritise your care and ensure that you are consulting with the most appropriate person. There may be occasions when a message to the Doctor is more appropriate than a consultation, our Receptionist will be able to action this.

Please ask your usual Doctor or the Reception team if you have any questions.

You can make an appointment by contacting reception on 01237 471071 between 8am and 6pm on weekdays. Telephone appointments can also be booked on-line (see details above). Please request one appointment for each patient. Due to the unpredictability of the GP's workload and variation of problems that patients contact us with each day, we are unable to give specific time slots for our telephone calls. Please be assured that the Doctors will prioritise the urgency of the calls based on the information given to the Receptionist.  The Doctors will endeavour to accommodate any specific requests for reasonable time slots where patients have difficulty in making themselves available indefinitely on the day of their request.

Please try to attend appointments at the agreed time. If you are late then it means all patients following you will have their appointments delayed. If you arrive up to 20 minutes late then the clinician may ask you to rearrange your appointment.

When you arrive at the surgery please book in using either the self check in system (following the instructions on the screen) or with the receptionist. The self check in system is designed to stop queues building up at the reception desk. So if you are just checking in for an appointment then please give it a try.

We are continually monitoring and updating our appointment system in order to be able to deliver health care efficiently. Please take time to read any notices in the waiting room and on your repeat medication slip


Internet appointments

You may also book your telephone appointment on the internet.  Please feel free to see the receptionist to get your individual log on details. Alternatively give us a call and we can send the details out in the post. This is an effective way to book appointments and order prescriptions if you have the internet and also helps the surgery by freeing up the phone line for our patients.


 

 
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