The Wooda SurgeryClarence WharfBarnstaple StreetBideford, EX39 4AUTel: 01237 471071
Patients allocated with a usual Doctor
All patients at the Wooda are registered with the practice but are allocated a usual Doctor to ensure continuity of care. If you would like to be reminded of who your usual Doctor is, please contact the Reception team who will be happy to help you.
****NOTICE FOR PATIENTS re online access****
If you are aged 14-18 years and have had access to request repeat prescriptions and appointment booking online prior to 31st March 2015, you will need to reapply for online access due to changes in information governance.
Please speak to the Receptionist team about reapplying for online access. You will need to provide documents for proof of identity which include photographic I.D, i.e. a passport or driving liscence AND proof of your address, i.e a bank statement, unfortunately we cannot accept a utility bill for proof of address. If you do not have these documents, please speak to the Reception team about how you can provide proof of identification.
Repeat prescriptions can be requested on the Internet or put in the prescription letter box on the new office door (located just in side of the surgery)
Repeat prescriptions can be sent to the pharmacy of your choice or can be collected from the surgery.
As from the 17th July 2013 we can send your prescription electronically to the pharmacy of your choice. Please see your pharmacist for more deatils.
The surgery will process your request within 2 days but please remember to check with your pharmacy about the time that they take to dispense a prescription as this can vary.
Repeat medication is reviewed annually. The date that your next review is due is printed on the prescription side slip.
Please allow 2 full working days for your order to be processed (Monday – Friday)
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
From 1 April 2009, the charges are:
If you will have to pay for four or more prescription items in three months, or more than 14 items in 12 months, you may find it cheaper to buy a PPC. The charge for a single prescription item is £7.20, whereas a three month PPC will cost you £28.25 and a 12 month PPC £104.00.
There is further information about prescription exemptions and fees on the NHS website
If you are not taking any medication that is still on your repeat list, please let the surgery know.
It is a good idea to discuss any problems that you are having with your medication with your doctor. Particularly if you are having side effects - in most cases it will be possible to prescribe an alternative.
Please remember that any medication you order and then have to return to the pharmacy cannot be reused even if it is unopened.
In an attempt to reduce the overall cost of prescribing drugs, the practice is supporting the initiative of prescribing drugs by the compound (generic) name rather than by brand. This will mean on some occassions the prescription you receive may be packaged differently though the drug will be the same. If you have any queries about this, please seek advice about your medication either from your local pharmacist or the surgery.
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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