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Noticeboard

                                   ***CHANGES TO ALL APPOINTMENT BOOKINGS***


CORONAVIRUS UPDATE***
The Wooda Surgery remains open for business however in order to protect our most vulnerable patients, our staff and Doctors we have made some temporary changes to our access to the building and our appointment booking process.


Due to the latest government advice, we are trying to slow the spread of the Coronavirus -COVID-19. We are therefore using a full Telephone Triage system as from Monday 16th March to reduce the visits to the surgery by people with symptoms of "a new fever" or "a new cough".



If you have either of these symptoms, please do not contact the practice in the first instance. Please use NHS 111 online where full triage can be made and advice and guidance given. If you are unable to access the internet for this, please call NHS 111.


If you do not have any of these symptoms but still need to access healthcare, please call our Reception team where a Telephone Triage appointment can be booked.


Patients requiring other routine appointments, i.e. blood tests and regular dressings will be screened accordingly by our Reception team.


Please note that our intercom system will be in operation on the doors into the practice for any patients attending for their booked appointment or general enquiries to enable us to manage the flow of patients in and out of the practice.


We thank you in advance for your cooperation.


Practice Policies

What can you expect from the NHS?

The NHS constitution sets out the rights and responsibilities for everyone providing NHS services and for all service users - please see www.NHSChoices.nhs.uk for more information

 

Confidentiality & Medical Records

Locked blue folderThe practice complies with the General Data Protection Regulation and access to medical records legislation.

Please see attached for our practice Privacy Statements:

Privacy notice - How we use your information to provide you with healthcare

Privacy notice - How we use your information for Medical Research and quality of care

Privacy notice - How we use your information to meet legal requirement

Privacy notice - How we use your information to assist National Screening Programmes

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the Clinical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the reception team and maybe subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will follow the guidelines provided by the local team of NHS England. - this may include calling the police depending upon the scale of the abuse and may ultimately lead to removing the patient from the practice's list.  

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